Effective Date: 16/02/2026
Last Updated: 16/02/2026
Hearwell Hearing is committed to protecting the privacy and confidentiality of personal information entrusted to us by patients, caregivers, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our clinic, services, and website.
1. Information We Collect
We may collect the following categories of information:
a. Personal Identification Information
- Full name, phone number, email address, postal address
- Date of birth, age, and gender (when relevant for services)
- Emergency contact details
b. Health & Medical Information
- Hearing test reports and audiology assessments
- Medical history relevant to hearing or therapy
- Device usage data (hearing aids or assistive devices)
c. Technical & Usage Information
- IP address, browser type, device information
- Website interaction data through cookies and analytics tools
d. Communication Data
- Messages sent via forms, WhatsApp, email, or phone
- Appointment scheduling information
2. How We Use Your Information
We use collected information for legitimate healthcare and business purposes, including:
- Providing hearing assessments, therapy, and related services
- Appointment booking, reminders, and follow-ups
- Customizing treatment plans and device recommendations
- Processing payments and maintaining medical records
- Improving our website, services, and patient experience
- Responding to inquiries and customer support requests
- Legal compliance and regulatory obligations
We do not sell personal or medical information to third parties.
3. Legal Basis for Processing
Where applicable, we process personal data based on:
- Patient consent
- Medical necessity for healthcare delivery
- Legal or regulatory requirements
- Legitimate business interests
4. Sharing of Information
We may share information only when necessary with:
- Healthcare professionals involved in treatment
- Diagnostic labs or device manufacturers (if required)
- Payment processors and service providers
- Government authorities when legally required
All third parties are expected to maintain confidentiality and data protection standards.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze traffic and website performance
- Remember preferences
You can control cookies through browser settings. Detailed information is available in our Cookies Policy.
6. Data Security
We implement appropriate technical and organizational safeguards to protect information from:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
However, no online system can guarantee absolute security.
7. Data Retention
We retain personal and medical records:
- As long as necessary for treatment and follow-up
- To comply with medical, legal, and regulatory requirements
- For operational and documentation purposes
When no longer required, data is securely deleted or anonymized.
8. Children’s Privacy
Our services may involve minors. Personal information of children is collected only with parental or guardian consent and strictly for healthcare purposes.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Request corrections or updates
- Withdraw consent (where applicable)
- Request deletion of non-essential data
- Restrict or object to certain processing
Requests can be made using the contact information below.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
11. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with the revised effective date.
12. Contact Information
For privacy-related questions or requests, contact:
Hearwell Hearing
Headoffice: 202 Basement Adjoining Mann Scanning Centre, Gujral Nagar, Jalandhar, 144001, Punjab
+91 85560 86888
contact@hearwellhearing.in
